Refund policy

We comply with Australian Consumer Law.

Please inspect your order carefully upon receiving it. If you believe your item is faulty, unsafe, significantly different from its description, or defective, please contact us at hello@fleebags.com.au within 14 days of receiving your order, with your order number and photos of the item, so that we can evaluate the issue and make it right.

Because Fleebags is a purpose-driven social enterprise and every purchase directly funds people and their pets escaping family and domestic violence, we are unable to offer refunds for change of mind. We appreciate your understanding — your purchase helps protect people and pets when they need it most.

If you’re unsure about a product, please reach out before purchasing — we’re happy to help.